Privacy Policy

What Information We Collect and Why

To safely provide healthcare and pharmacy services, we may collect the following personal information:

• Full name, date of birth, address, and contact details

• Medicare or concession card details (if applicable)

• Health information including:

  • Medical history

  • Current and past medications

  • Allergies and adverse events

  • Family and social history

  • Relevant risk factors and treatment history

We retain records of all prescriptions dispensed and store this information securely as part of your patient history.

How We Collect Your Information

Your personal information is collected in a number of ways, including:

• Directly from you: In person, over the phone, via email, SMS, social media, our website, or pharmacy forms

• Indirectly from others (if necessary and with your consent or as permitted by law), such as:

  • Your authorised representative or guardian

  • Other healthcare professionals (e.g. GPs, specialists, allied health providers)

  • Hospitals, pathology, and diagnostic imaging services

How We Use and Share Your Information

Your information is primarily used to:

• Dispense medications safely and accurately

• Provide pharmaceutical care and advice

• Communicate with other healthcare providers involved in your care

• Fulfil legal obligations (e.g. for record-keeping and reporting)

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We may share your information with:

• Other treating healthcare professionals

• Third-party service providers who support our pharmacy operations (e.g. IT support, pharmacy software providers)

• Government and regulatory bodies when required by law (e.g. reportable diseases, court orders)
   

We may also use electronic platforms such as:

• Electronic Transfer of Prescriptions (eTP)

• My Health Record, with your consent
   

We will not share your personal information for marketing purposes without your express, written consent. You may opt-out of any marketing at any time.

We do not share your personal information outside of Australia, unless legally required and with your consent.

Storage and Security of Information

We store personal information in both paper and electronic formats, including:

• Prescription records

• Consultation notes

• Audio or video communications (if applicable)
   

To protect your information, we implement:

• Secure physical storage (locked cabinets)

• Password-protected and encrypted electronic systems

• Staff training and signed confidentiality agreements for all employees and contractors
   

Only authorised personnel can access your information.

Access and Correction

You may request access to your personal information at any time. If any information is inaccurate or outdated, you have the right to request a correction.

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To do so, please contact us directly:

Leongatha Compounding Pharmacy
(T/A Terrywhite Chemmart Leongatha Compounding)
42 Bair St,
Leongatha
03 5662 2183
compounding@ourlocalpharmacy.com.au