Shipping, Returns & Delivery Policy

• Once an order has been placed, it cannot be edited, added to, or cancelled.
   

• Please ensure all details are correct before submitting your order.
   

• As all products are custom-prepared for individual use, we do not issue refunds for order cancellations once accepted.

• We use the services of Australia Post to provide the most suitable delivery method based on the nature of your order.
   

• Orders placed on weekends or Victorian public holidays will be processed and dispatched on the next business day (Monday to Friday).
   

• All online orders are processed and shipped from Leongatha, Victoria.

• General Items: Please allow 2–3 business days from order placement, provided all items are in stock.
   

• Compounded Prescription Medicines: Dispatch times may vary depending on the complexity of the medication. We will advise estimated timeframes at the time of order.

• We take all necessary measures to ensure that temperature-sensitive medicines are packed and transported appropriately.

• If no one is available to receive the delivery and ‘Authority to Leave’ has been selected, your parcel will be left at the address provided.
   

• If no authority is given and you are unavailable, a card may be left with instructions for re-delivery or collection.
   

• For Schedule 8 Controlled Drugs, someone must be available to sign for the delivery. ‘Authority to Leave’ is not permitted for these medications.

• If we are unable to fulfill your order or deliver to your location, we will contact you to arrange cancellation or an alternative address.
   

• While we aim to meet delivery estimates, delays may occur due to factors beyond our control (e.g., stock shortages, carrier delays).
   

• To the extent permitted by law, Leongatha Health Pty Ltd is not liable for any losses, costs, or damages resulting from delayed delivery.
   

• We are not responsible for damage or loss of goods that occurs during shipping, despite our best efforts to package items securely.

Damaged or Defective Goods

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• If your order arrives damaged or defective, we will re-prepare and resend the item at no additional cost.

• Please contact us promptly by phone or email to report the issue.

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Prescription & Compounded Items

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In line with Victorian Health Regulations, we cannot accept returns or offer refunds on:

• Prescription medications
   

• Compounded medicines
   

These items are prepared specifically for individual use and cannot be resold.

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Your Consumer Rights

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Under Australian Consumer Law, Leongatha Compounding Pharmacy will accept product returns and offer an exchange, refund, or repair where:

• The product is faulty or not of acceptable quality, or
   

• It is significantly different from what was described or shown, or
   

• The product is not fit for its intended purpose, or
   

• The product is unsafe, and
   

• You can present a valid Leongatha Compounding Pharmacy receipt, online tax invoice, or other adequate proof of purchase.